Crosspay Ltd (“Crosspay”, “us”, “our” or “we” is committed to protecting your data, privacy and financial details.

This Privacy policy, along with our Terms &Conditions sets out the basis upon which any personal data we collect from you, or provided to us, will be processed by us. Please read this policy carefully to understand how your personal information will be treated. By visiting our website (“Website”) and using our mobile application (“Mobile App”) you are accepting and consenting to us using them in accordance with the practices described in this policy. Unless context otherwise requires, a reference to the Website shall also be deemed to refer to the Mobile App.

For the purpose of local Data Protection regulations, the data controller is Crosspay Ltd, Suites 3-4, Essex House, Upminster, RM14 2SJ


We may collect and process the following data about you:

Information you give us: You may give us information about you by filling in forms on our Website or by corresponding with us by phone, e-mail or otherwise. This includes (but is not limited to) information you provide when you register to use our Website, transfer money using our Website and when you report a problem with our Website. The information you give us may include your name, date of birth, address, e-mail address and phone number, financial and credit card information, payment reason, personal description, geographic location, photograph, and copies of identification, address proof and other documents.

Information we collect about you: With regard to each of your visits to our Website we may automatically collect the following information:

  • details of the money transfers you carry out via our Website, including the geographic location from which the transaction originates;
  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time); what you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources: We may receive information about you if you use any of the other websites we operate or the other services we provide. We also may receive information from the banks and other financial institutions you are using to transfer money to us. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.


We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

  • business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you and to help improve our Services;
  • advertisers and advertising networks that require the data to select and serve relevant adverts to you and others; and
  • analytics and search engine providers that assist us in the improvement and optimisation of our Services.

We may disclose your personal information to third parties:

  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply the Terms & Conditions and any other documents referred to on it; or to protect the rights, property, or safety of Crosspay, our users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your money transfer, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that highest levels of security are maintained to protect your data.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access.

We restrict access of your personal information to our employees who have a business reason for knowing such information. We continuously educate and train our employees about the importance of confidentiality and privacy of customer information. We have safeguarding procedures that comply with the relevant laws and regulations to protect your personal information from any unauthorised access.


We use cookies to remember users’ settings, for authentication and for enhanced user experience. Users can control the use of cookies at the individual browser level. If you disable cookies, you may still use our website, but your ability to use some features or areas of our website may be limited. Please see our Cookie Policy for further information.


Within our website we may have links to third party websites and if you decide to follow those links, Crosspay will not be responsible for the privacy practices or the content of those websites. They will have their own privacy policies, including cookies, and we urge you to review them.


In the very unlikely event of breach in the security of Personal Data, we will notify you if you are actually or potentially affected. In this event we will contact you via email, phone or publication on our Website. We reserve the right to delay notification if it is asked to do so by law enforcement or other authorities, or if giving notice immediately will increase the risk of harm to end-users overall.


Depending on applicable local laws, you may have the right to access information held about you. Your rights of access can be exercised in accordance with the relevant data protection legislation. Any access request may be subject to an administrative fee to meet our costs in providing you with the requested details.

Such requests can be made by sending an email to


This privacy policy may be updated by us from time to time. Any changes will become effective immediately. Please check back frequently to see any updates or changes to our privacy policy. The date of the most recent revisions will appear on this page.


This privacy policy and any dispute or claim arising out of the privacy policy is governed by English law and subject to the non-exclusive jurisdiction of the courts of England and Wales.


If you have any questions or comments about this Privacy Policy, please send an email to

Updated: 18 January 2016